Terms & Conditions

Last Updated: July 2026

These Terms & Conditions apply to all bookings made with Clear Space Collective. By making a booking through our website, telephone, email, social media, WhatsApp or any other communication method, you agree to the following terms.

1. About Us

   Clear Space Collective provides residential, commercial, Airbnb, end of tenancy and specialist cleaning services throughout London and surrounding areas.

2. Booking Confirmation

   A booking is only confirmed once payment (or an agreed deposit where applicable) has been received.

   Until payment has been received, we reserve the right to release the appointment to another customer.

3. Payment Terms

   Unless otherwise agreed in writing:

   • Payment is required before the appointment.
   • Payment can be made securely through our online payment link, invoice or bank transfer.
   • Outstanding balances must be cleared before future bookings are accepted.
   • Late payments may incur administration charges.

4. Fixed Price Cleaning

   Most services are quoted as a fixed price based upon information provided by the customer.

   Our quotations take into account:

   • Property size
   • Number of bedrooms and bathrooms
   • Property condition
   • Cleaning frequency
   • Pets
   • Additional services requested

   A fixed quotation assumes the information provided is accurate.

   If the property's condition differs significantly from that described, we reserve the right to:

   • revise the quotation;
   • recommend a Deep Clean;
   • charge for additional time; or
   • decline the booking.

5. Additional Time

   If additional work is requested during the appointment or the property requires substantially more work than originally quoted, additional charges may apply.

   Where practical, we will seek your approval before carrying out any chargeable additional work.

6. Access to the Property

   Customers are responsible for ensuring our cleaners can gain safe access to the property at the agreed appointment time.

   • A 15-minute grace period is allowed from the scheduled arrival time.
   • If access has not been provided within 15 minutes, the appointment may be cancelled and the cleaner will leave if they have other scheduled appointments.
   • No refund will be given for appointments cancelled due to failure to provide access.
   • A new appointment will need to be booked and paid for in full.
   • If access is gained within the 15-minute grace period, the appointment will still finish at the originally scheduled end time. The lost time will not be made up unless the cleaner is available and has no subsequent bookings.
   • Where a cleaner is able to wait beyond the 15-minute grace period, additional waiting time may be charged at 20 per hour, calculated in 15-minute increments.

7. Customer Responsibilities

   Customers agree to:

   • provide safe access to the property;
   • remove excessive clutter where possible;
   • secure valuables, cash and important documents;
   • inform us of pets;
   • disclose anything that may affect the safety of our cleaners.

   Where customers provide cleaning equipment or products, these must be safe and in working order.

8. Hazardous Conditions

   Our standard cleaning services do not include work involving:

   • Blood or bodily fluids
   • Human or animal waste
   • Mould remediation
   • Pest infestations (including fleas, bed bugs, rodents or cockroaches)
   • Biohazards
   • Sharps or needles
   • Hoarding situations
   • Dangerous chemicals
   • Any environment considered unsafe

   We reserve the right to refuse, postpone or stop work immediately where hazardous conditions are identified.

   Specialist cleaning may be quoted separately.

9. Property Condition

   Our regular cleaning service is designed as a maintenance clean.

   Properties requiring significant restoration, excessive build-up or neglected cleaning may require:

   • additional time;
   • a revised quotation; or
   • a Deep Clean before regular service begins.

10. Pets

    We are happy to clean pet-friendly homes.

    However, customers must:

    • ensure aggressive animals are secured;
    • advise us of large or reactive pets before the appointment.

    Additional charges may apply where excessive pet hair, odours or sanitisation is required.

11. Quality Assurance

    To protect both our customers and staff:

    • Before and after photographs may be taken.
    • Images remain confidential.
    • They are used only for quality assurance, insurance and dispute resolution unless permission has been given for marketing use.

12. Satisfaction Guarantee

    If you are not completely satisfied with any aspect of your clean, please notify us within 24 hours.

    Where appropriate, we will return to rectify the affected area at no additional labour charge.

    Refunds are not normally provided where a re-clean is a suitable remedy.

13. End of Tenancy Cleaning

    Our End of Tenancy service covers the agreed cleaning scope only.

    The following are not included unless specifically booked:

    • Oven cleaning
    • Carpet cleaning
    • Upholstery cleaning
    • External windows
    • Balconies
    • Garden areas

    Any landlord or letting agent checklist should be supplied before the appointment.

14. Airbnb & Short Let Services

    Turnover cleans are maintenance cleans designed between guest stays.

    Customers are responsible for ensuring:

    • sufficient turnaround time;
    • clean linen (unless a linen service has been arranged);
    • guest consumables where required.

    Additional charges may apply for:

    • emergency bookings;
    • heavily soiled properties;
    • excessive rubbish;
    • unexpected cleaning requirements.

15. Cancellations

    We require a minimum of 24 hours notice.

    Bookings cancelled with less than 24 hours notice may be charged in full.

    Repeated cancellations may result in future bookings being declined.

16. Limitation of Liability

    While every care is taken during our services:

    • We are not responsible for pre-existing damage.
    • We are not liable for deterioration caused by age, wear or poor installation.
    • We are not responsible for damage resulting from faulty furniture, loose fixtures or defective surfaces.
    • Customers should advise us before cleaning of any delicate or valuable items.

17. Right to Refuse Service

    We reserve the right to refuse or discontinue any service where:

    • payment has not been received;
    • abusive or threatening behaviour occurs;
    • unsafe working conditions exist;
    • hazardous materials are present;
    • information provided during booking is materially inaccurate.

18. Privacy

    Personal information is handled in accordance with our Privacy Policy and applicable UK data protection legislation.

19. Changes to These Terms

    Clear Space Collective reserves the right to update these Terms & Conditions at any time.

    The latest version will always be available on our website.

Acceptance

By making a booking with Clear Space Collective, you confirm that you have read, understood and agreed to these Terms & Conditions.